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Contact Us
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative or email us directly at shop@jellycat-us.com
Please allow 5 - 10 business days from the time your package arrives back to us for a refund to be issued to your original payment method.
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order & Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, please contact our customer support team at
shop@jellycat-us.com. Once your return is accepted, we will provide you with the return shipping address and detailed instructions on how to send your package back to us. Items sent back without prior authorization will not be accepted.
For Defective Products: If the item is damaged, incorrect, or defective, we will cover the full cost of return shipping.
For Customer Remorse: If you changed your mind or ordered the wrong item, the customer is responsible for the actual cost of return shipping. We do not charge any restocking fees.
Yes, we accept exchanges within the 30-day window. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item, or contact our support team to arrange a direct exchange.
Ordering from Glozin
Placing an order on Glozin is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.